After SAP introduced its revamped CRM system, SAP CRM 2007 at its annual Influencer Event in Boston, executives say SAP is now “a CRM company.” Michael de la Cruz, senior vice president for SAP CRM solutions, and Bob Stutz, president and general manager CRM global strategy product development discuss the new interface, usability and SAP’s development plans.
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In this installment of the Voices of CRM podcast series, Zach Nelson, CEO of NetSuite Inc. in San Mateo, Calif., talks about NetSuite’s beginnings, the CRM market and the importance of integration between ERP, CRM and e-commerce systems. Nelson also discusses how NetSuite’s CRM approach differs from Salesforce.com, RightNow, SAP and Siebel.
Nelson has served as NetSuite’s CEO since 2002, previously holding posts at Network Associates, myCIO and Oracle.
Posted in industry news, SaaS implementation, evaluating SaaS, SaaS vendors | 1 Comment »
