CRM system audit: Assess before you upgrade
Saj Usman, a senior executive with Accenture, shares how to best determine whether the time is right for an upgrade of your CRM system based on your people, business and system requirements.
Preparing people and testing systems is a vital step for an upgrade of any CRM application.
Posted: October 1st, 2007 under implementation, software upgrades, CRM strategy.
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