Voices of CRM - A SearchCRM.com podcast

Voices of CRM:

 

A SearchCRM.com podcast


A monthly podcast with CRM experts on: CRM, marketing and sales strategies; and customer service and call center management.

Ed Thompson on CRM and Web 2.0

September 21st, 2007 by Barney Beal

 

Ed ThompsonEd Thompson, vice president and distinguished analyst with Gartner Inc., shares his thoughts on the Web 2.0 phenomenon and how it’s affecting CRM operations in this podcast.

From the Gartner CRM Summit, Thompson discusses the ways CRM technology vendors are adopting Web 2.0 technology, blogs, getting started with Web 2.0 initiatives and the role of start up companies in the evolution of Web 2.0 and CRM.

 
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Posted: September 21st, 2007 under Web 2.0, CRM strategy.

2 Comments »

  1. […] Ed Thompson on CRM and Web 2.0 ? Voices of CRM […]

    Pingback by Enterprise 2.0 » Blog Archive » CRM and Web 2.0 — September 25, 2007 @ 11:38 am

  2. crm call center technology

    I found your post comments while searching Google. Very relevant especially as this is not an issue which a lot of peaople are conversant with.

    Trackback by crm call center technology — March 20, 2008 @ 3:13 am

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