Oracle’s Ed Abbo on hosted call centers, CRM innovation
Ed Abbo, Oracle’s vice president of CRM products, discusses in this podcast what’s to come in Siebel 8.0 and integrating Siebel with Oracle’s other CRM applications.
Abbo also shares his thoughts on the emergence of hosted call centers and where innovation will come from in the CRM market.
Posted: December 8th, 2006 under industry news, hosted call center, CRM strategy, evaluating CRM software, CRM vendors.
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