In this podcast, John Roberts, CEO of SugarCRM, discusses the present and future prospects of open source CRM, compares it to on-demand CRM and shares why he stays friendly with Microsoft, a company many in the open source community consider a foe.

Roberts, Clint Oram and Jacob Taylor co-founded SugarCRM in 2004. The three men had previously worked together at Epiphany. Roberts has also held sales and marketing positions at BroadVision, Baan and IBM.

 

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In this installment of the Voices of CRM podcast series, our conversations with CRM luminaries, we talk with Paul Greenberg, a longtime CRM industry observer and author. Paul discusses the history of the CRM market, the impact of new media and the essentials of CRM training.

Paul is a veteran of the CRM industry, president of the 56 Group LLC, a CRM consultancy based in Manassas, Va. and the author of CRM at the Speed of Light, now in its third edition.

His blog, PGreenblog, was named 2005’s Best CRM Blog by SearchCRM.com’s readers.

 

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