Voices of CRM - A SearchCRM.com podcast

Voices of CRM:

 

A SearchCRM.com podcast


A monthly podcast with CRM experts on: CRM, marketing and sales strategies; and customer service and call center management.

Microsoft’s Brad Wilson on on-demand CRM

Brad WilsonIn this podcast, Brad Wilson, general manager of Microsoft CRM, spoke from Convergence, Microsoft’s main CRM-related conference, on Microsoft and on-demand CRM.

Wilson, whose background includes stints at PeopleSoft, Epiphany and a number of start-ups, shared his experiences in the CRM market over the past 12 years and what to expect in the future, both from Microsoft and the market, including on-demand CRM. Wilson also discusses what he sees as “the next killer app in CRM.”

 
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1 Comment »

  1. peoplesoft crm

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    Trackback by peoplesoft crm — February 1, 2008 @ 10:00 pm

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